Stamey Consulting provides leading Operations Management consulting to SaaS companies and the IT Enterprise. Our experienced approach of partnering with Operations Management will result in a delivery team successfully launching, growing, and reaching profitability.
Great customer service within your SaaS begins with Contact/Call Centers, Operation/Technical Assistance Centers and Data Centers working together. We help you establish, measure, train, and size these vital service centers.
Stamey Consulting builds quality Operating Service Centers to match your organization’s size while focusing on exceptional customer service. A foundation of strong internal metrics will lead to a high level of customer centricity and service delivery. To achieve this goal, we will create and implement leading edge operational management and reporting packages for your Service Team.
Once your Service Teams are in place and functioning at a high level, we offer ongoing assistance to ensure smooth operations into the future. Stamey Consulting looks forward to working with you to achieve your organizational goals working as one center of excellence.